Privacy Policy

Who are we?

Halifax Hypnotherapy is a Clinical Hypnotherapy and Psychotherapy Clinic. We do our upmost to protect your privacy and are constantly committed to protecting any personal information that you provide.

This Privacy policy explains how and why the Halifax Hypnotherapy Clinic collects any personal information. This may be via our contact page form, during the sessions you attend, by text and email. The privacy policy also explains other information we collect, for example when you use the website. It explains how we use this information, who we share it with, your rights regarding personal information that we hold, as well as detailing other issues.

What information do we collect?

We collect information when you complete the contact page and when you email directly. We collect it during the hypnotherapy sessions, and when you text. We collect visitor behaviour information when you use the website www.halifaxhypnotherapyclinic.co.uk

Why do we need a record of this information?

For the purpose of giving you the highest quality support, we collect information about

  • What you want to achieve during the hypnotherapy sessions
  • A limited amount of relevant medical information
  • Some family details
  • Brief session notes.

This information allows the therapists to refer back to the content and discussions of previous sessions. Your contact details /address and GP details will only be used with your explicit consent.

We use information from the website to identify visitor information behaviour and trends. An example would be the number of times the site has been visited and what pages have been accessed. When you visit the website, you will be asked to accept or decline our cookies.

How do I know that the information will be held securely?

Paper session notes- Stored in a locked filling cabinet.

Text messages-Finger print recognition and password protected.

Emails- Stored on the computer that is password protected.

Electronic documents – Any electronic documents e.g. A letter to your GP, or an invoice, are password protected and stored on a password protected computer if they contain personal or sensitive information.

How long will my information be held for?

Our Insurance companies and governing bodies stipulate that we must hold your data for a minimum of 5 years after your final session. The exception to this rule applies to children, for whom we must hold their data until their 25th birthday, (unless they are 17 when treatment ends when I must keep it until their 26th birthday). All records will be deleted in the January after the above retention scales.

Can I ask for my data to be deleted?

GDPR allows the request of all your records to be deleted. To make a request write to:

Halifax Hypnotherapy Clinic, 13 Leeds Road, Hipperholme, Halifax HX3 8ND

Should you request this then all your paper records will be shredded with a cross shredding machine. Any electronic data such as emails, text messages and contact forms will be permanently deleted from the device they are stored on. Please note that we must save the deletion request you made. It is possible that the legal team of our relevant insurance companies may want me to verify the information sent out.

Can I ask to see my data and how long will it take?

You are now able to ask to see any data that is held about you within 30 days of asking. You can ask for a copy of any personal information held if you decide. It is possible however, that the legal team of my insurance company may want to verify information that I send out.

Do our discussions during the hypnotherapy sessions remain confidential?

Everything we discuss during the sessions remains strictly confidential between the therapist and the client. On occasion we may choose to discuss elements of the sessions with our supervisor’s to ensure we are doing our job effectively. During these discussions we will not disclose any identifying details about you to our supervisor. Our supervisor’s adhere to GDPR.

What if we meet away from the hypnotherapy sessions?

We are obliged by GDPR to protect your confidentiality. For this reason, although we will acknowledge you, it would be appropriate to avoid conversation. However, if you wish to discuss your therapy with other people, you are welcome to do so.

Will you discuss me with other Health and Social Care Professionals (HSCPs)?

We are only able to contact other HSCPs with your written consent. In the event, that we write to your GP, to notify them that you are receiving treatment and then when the treatment ends, we would require your signature in line with GDPR regulations. The only exception would be if we believed that you were about to harm yourself or others. In this case we would be required to inform the relevant authorities as part of our ‘Duty of Care’. However, we would make every effort to discuss this with you before taking any action. Legally, we would also have to provide information to the police as set out in a warrant or court order, should the situation arise.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.allaboutcookies.org (http://www.allaaboutcookies.org)

You can set your browser not to accept cookies or block cookies and the above website will tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Marketing

Halifax Hypnotherapy Clinic does not hold or keep records/databases of your personal information as a means of targeting customers with leaflets or using e-mail marketing. Any marketing activity will be with clear consent from the client and via an opt-in/opt-out option.

If you need to contact us for any reasons concerning your personal Information, please email info@halifaxhypnotherapyclinic.co.uk or write to Halifax Hypnotherapy Clinic, 13 Leeds Road, Hipperholme, Halifax HX3 8ND

Other issues

This policy may be updated when important changes are required. Please check for updates. This policy was reviewed on 26 August 2020.

Data Controller is Halifax Hypnotherapy Clinic, 13 Leeds Road, Hipperholme, Halifax HX3 8ND

Safeguarding children and vulnerable adult’s policy

We are very happy to work with children from 8 years old and upwards within protective conditions. Children are not eligible to use my web site and we ask that minors (under the age of 16) do not submit any personal information to me. If you are a minor, you can use this site only in conjunction with permission and guidance from your parents or guardians. The initial consultation will require the presence of the parent or guardian. Subsequent sessions will require the parent or guardian to remain on the premises. All therapists have an up to date enhanced DBS certificate.

Complaints Policy

If a complaint occurs, then we will attempt to resolve the situation by asking for contact with the person.

How to contact us

Please contact us if you have any questions about the privacy policy or information we hold about you. Please email info@halifaxhypnotherapyclinic.co.uk or write to Halifax Hypnotherapy Clinic, 13 Leeds Road, Hipperholme, Halifax HX3 8ND